How are your products made?
All of our products are made in the USA. Our bed bowls are made entirely by hand, from start to finish.
Where do you get your shearlings?
Our shearling is a 100% eco friendly product made in the USA. Shearling is biodegradable, long-lasting, and it takes less energy to produce than manmade fibers. Our shearlings are a byproduct of responsible farming; they are a by-product of the meat industry, allowing producers to use as much of the animal as possible.
How do I care for my shearling?
Shearling is heat resistant and durable. You can machine wash your shearling, but it will reduce its fluffiness. If you do choose to machine wash the hide, put it through an extra rinse cycle and hang it to dry. In lieu of machine washing it, we recommend lint rolling as needed and spot cleaning with soap and warm water when necessary.
How do I care for my bed bowl?
Combine warm water with white vinegar for a pet-friendly cleaning solution on your wooden bed bowl. Dilute 1/8 cup of white vinegar with 1 liter of water, add it to a spray bottle, and spray it on a soft cloth to wipe down your bed bowl.
How can I track my order?
Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
Do you ship internationally?
Yes, we can ship internationally. Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by DHL, USPS or UPS and are not necessarily guaranteed.
Can I pick-up my order?
If you are in the Austin area and would like to pick-up your order to avoid shipping and handling fees, please select "Austin Area Pick-up" at checkout. Orders must be picked up within 7 days. Please email firstname.lastname@example.org to schedule a pick-up time.
What is your return policy?
If for any reason you are unhappy with your item, we gladly accept returns within 7 days of your delivery date. Merchandise must be returned in its original packaging, undamaged and unused in order to receive a full refund. Merchandise returned with signs of use will not be returned and will be sent back to the buyer at their cost. All bed bowl sales are final, as these products are made to order.
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